Policies
Condition of Use
Welcome to Sweet Factory.com. Sweet Factory and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Sweet Factory.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Sweet Factory.com service or visit or purchase from any business affiliated with Sweet Factory.com, whether or not included in the Sweet Factory.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
Returns & Exchanges
We want our customers to be completely satisfied with our products. If you are not happy with your order we will accept return of unopened products within 7 days of receipt, with the following exceptions and conditions:
• We offer NO refund or exchange on bulk candy, personalized product or custom orders.
• Toys, pillows, apparel and other items must have the original tags still attached and must be unworn and undamaged.
To request a return/exchange, email to comments@sweetfactory.com for a prompt, courteous replacement, exchange or full refund within 7 days of receipt. Indicate the order number, the product name and reason for your exchange/return. Please note, original order shipping costs are not refundable or transferable.
We will refund the purchase price of the merchandise plus any taxes you were charged. The refund will be processed in the manner in which you paid.
Please allow a minimum of 14 days to receive and process your return or exchange.
We do apologize, but shipping charges and return shipping will not be refunded unless the return is a result of our error.
We do recognize that sometimes product gets damaged en route. If this happens, we request that you email to comments@sweetfactory.com or call our customer service line at 877-817-9338 immediately.
Privacy Policy
Sweet Factory takes your privacy seriously. This privacy policy tells you how we protect your privacy while using our web site at www.sweetfactory.com and how we use any information we may collect from you. Sweet Factory does not share, sell or trade e-mail addresses or any other personally identifiable information collected from product sales. Except to verify credit card information with credit card companies and card issuing banks to complete your order, we do not use or release any credit card or financial information for any purpose. We may share only anonymous, statistical information with our vendors and business partners.
For privacy purposes, all information relating to our customers is stored on a secure server that is not accessible via the Internet. All orders are placed through a secure portion of our website that uses industry standard security measures known as SSL (secure socket layer) encryption. Of course, you may also place orders by phone by calling us at (877) 817-9338, if you do not want to provide credit card or other personal information over the Internet. When you place an order for merchandise on the Sweet Factory site, you will need to provide certain personal information, including your name, address, email address and your credit card information required to process the order. The secure processing of credit card transactions when shopping on our site is done through a proprietary authentication system.
We do NOT knowingly collect or want to collect any personally identifiable information from children under the age of 13, in compliance with The Children's Online Privacy Protection Act. Nevertheless, no one under the age of 17 should submit any personal information to us through this site without the consent of a parent or guardian.
This site may contain links to other web sites only as a convenience for informational purposes. Sweet Factory does not endorse those sites and is not responsible for the privacy practices or the content of those other sites. We encourage you to read the privacy policies of these other sites.
PRIVACY
Please review our Privacy Notice, which also governs your visit to Sweet Factory.com, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit Sweet Factory.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Sweet Factory.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Sweet Factory.com and protected by U.S. and international copyright laws. All software used on this site is the property of Sweet Factory.com or its software suppliers and protected by United States and international copyright laws.
LICENSE AND SITE ACCESS
Sweet Factory.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Sweet Factory.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Sweet Factory.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Sweet Factory.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Sweet Factory.com's name or trademarks without the express written consent of Sweet Factory.com. Any unauthorized use terminates the permission or license granted by Sweet Factory.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Sweet Factory.com so long as the link does not portray Sweet Factory.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Sweet Factory.com logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Sweet Factory.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Sweet Factory.com only with involvement of a parent or guardian. Sweet Factory.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Sweet Factory.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Sweet Factory.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Sweet Factory.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Sweet Factory.com or its affiliates for all claims resulting from content you supply. Sweet Factory.com has the right but not the obligation to monitor and edit or remove any activity or content. Sweet Factory.com takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from Sweet Factory.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRICING
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
These policies also govern your visit to Sweet Factory.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severeable and shall not affect the validity and enforceability of any remaining condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY SWEET FACTORY.COM AN "AS IS" AND "AS AVAILABLE" BASIS. SWEET FACTORY.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SWEET FACTORY.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SWEET FACTORY.COM DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM SWEET FACTORY.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SWEET FACTORY.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.