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Additional Information

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Currency - All prices are in AUD

Currency - All prices are in AUD
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Sweet Factory

Categories

Categories

Shipping & Returns

We ship year-round, Monday through Friday, excluding holidays, and most orders will arrive within 7-10 business days (weekends not included).
Please see our Warm Weather Shipping Policies during the months of May to September.
For questions:
Tel: 877-817-9338 (USA, Canada, Puetro Rico and Virgin Islands)   /  Tel: 714-293-4598 (International)
Email: sales@sweetfactory.com

Please use the shipping calculator at the bottom of Checkout pages to see the total of shipping charges of your order. 
The shipping rates will vary according to your order's final weight*.
*UPS DOES NOT ship to P.O. Box addresses.

••• Warm Weather Shipping  
Due to temperature variances across the country, we may choose not to ship over the weekend in order to ensure premium quality upon arrival.
During the summer, all chocolates and orders containing chcolates require faster shipping methods. 
Free cold packs are included. NO REFUNDS for melted candies, if standard shipping method is chosen.
A representative will contact you should your order require change of shipping rates.  An extra shipping fee will be applied if change of shipping rate is necessary.
••• Standard Delivery  
Standard ground shipping orders are processed within 3 business days and shipped Monday through Friday. Most orders usually arrive within 7-10 business days to most locations.
••• Faster Shipping 
Orders requiring expedited shipping (3-Day Select, 2-Day Air or Next Day Air), call Tel: 877-817-9338 for assistance.  Rush orders must be placed by 11 am PST Monday through Thursday, to be processed on the same day (pending stock availability). Orders placed after 11 am PST will be processed on the next business day.  Orders placed on Friday will be processed on the following Monday. Please note that the days of transit is counted by 24 hrs increments from the day the order is placed (there is no weekend delivery).
••• USPS Priority Shipping 
USPS Priority WILL NOT be considered as an expedited shipping option.  Please call tel: 877-817-9338 for any faster shipping needs. Any USPS Priority will have a regular transit time, 7 to 10 business days.
••• P.O. Box, APO and FPO Addresses 
Orders to APO/PO addresses must be sent via standard shipping and cannot be guaranteed to arrive by a specific date. These orders may take up to 16 business days to be delivered. In order to make sure your order is fresh and in its best possible condition, we recommend that you provide us with a physical street address where your order can be sent.
Faster shipments are not available for P.O. Boxes, APO or FPO addresses.
••• Canada Orders  
Canada orders are processed within 3 business days and shipped Monday through Thursday. Most orders usually arrive within 7-16 business days depending on the province.
If you choose Canada Standard Shipping method, local fees(GST, PSP Tax, HST or Brokerage Fee) may apply at the time of arrival.  Sweet Factory CAN NOT be responsible for any fees applied by the local authority.  The fees may vary depending on your province's policy. No refund for Canada orders.
••• International Orders 
For all international orders(excluding Canada), please open an account on our website, choose your country and shop at ease.  For any questions, email us at sales@sweetfactory.com.  International orders are processed within 3 business days and shipped Monday through Wednesday.  Most orders usually arrive within 10-16 business days.  Absolutely NO refund on international orders, including shipments to Canada.

Returns &  Exchanges

We want our customers to be completely satisfied with our products.  If you are not happy with your order we will accept return of unopened products within 7 days of receipt, with the following exceptions and conditions:

• We offer NO refund or exchange on bulk candy, personalized product or custom orders.
• Absolutely NO refund on international orders, including shipments to Canada.
• Toys, pillows, apparel and other items must have the original tags still attached and must be unworn and undamaged.

To request a return/exchange, email to complaints@sweetfactory.com for a prompt, courteous replacement, exchange or full refund within 7 days of receipt.  Indicate the order number, the product name and reason for your exchange/return. Please note, original order shipping costs are not refundable or transferable. 

We will refund the purchase price of the merchandise plus any taxes you were charged. The refund will be processed in the manner in which you paid. 

Please allow a minimum of 14 days to receive and process your return or exchange.

We do apologize, but shipping charges and return shipping will not be refunded unless the return is a result of our error.

We do recognize that sometimes product gets damaged en route. If this happens, we request that you email to complaints@sweetfactory.com or call our online store customer service line at Tel: 877-817-9338 immediately.